Help Center

Welcome to the Cupp Glass Help Center. We're here to make your shopping experience smooth and enjoyable. Below you'll find information and support for orders, shipping, returns, and more.

Order Support

If you need help with placing an order, updating shipping details, or making changes to your order, please contact us within 12 hours of your purchase. Our team will do our best to accommodate your request before the order is processed.

Shipping Information

Orders are processed within 1–3 business days. Shipping is free for all orders within the USA and Europe. For more details on shipping times and international delivery options, please visit our Shipping Info page.

Returns & Exchanges

If you're not fully satisfied with your purchase, you may return the item within 14 days of receipt. Items must be in original condition and packaging. To begin the return process, please contact our support team with your order number and reason for return.

Damaged or Incorrect Items

If your item arrived damaged or you received the wrong product, please contact us within 7 days of delivery. Include photos and a brief description of the issue. We’ll arrange a replacement or refund as quickly as possible.

Tracking Orders

Once your order ships, you’ll receive an email with a tracking number. Please allow up to 48 hours for the tracking details to update. If you haven’t received tracking info or need help locating your package, contact us anytime.

Product Questions

Have questions about our mugs, coffee cups, or water glasses? We’re happy to help you choose the perfect product. Send us a message and we’ll assist you with product recommendations, materials, and care instructions.

Need More Help?

We’re here for you. If you need assistance with anything else, don’t hesitate to get in touch. Our support team is responsive, friendly, and ready to help.