Frequently Asked Questions

Welcome to the Cupp Glass FAQ section. Below you’ll find answers to common questions about our products, services, and policies.

1. What types of cups do you sell?

We specialize in high-quality mugs, coffee cups, and water glasses in various styles, materials, and sizes.

2. Are your cups dishwasher safe?

Most of our cups are dishwasher safe. Product pages will note if special care is required.

3. Do your cups come in gift packaging?

Some products offer gift-ready packaging. Look for the "gift packaging available" note at checkout.

4. Do you offer personalization?

At this time, we do not offer personalization, but we’re working on bringing this feature soon!

5. What material are your mugs made of?

Our mugs are made from high-quality ceramic, glass, or stainless steel, depending on the style.

6. Can I place a bulk or wholesale order?

Yes, for bulk or corporate orders, please contact us at info@gmkweb.com for custom pricing.

7. Where are you located?

We are based in Crawfordville, Florida. Our fulfillment centers ship products worldwide.

8. Do you ship internationally?

Yes, we ship to most countries. Shipping times and costs vary by destination.

9. How can I update my shipping address?

Please contact us within 12 hours of placing your order to change your address.

10. Can I cancel my order?

You may cancel your order within 12 hours of purchase. After that, it may already be in processing.

11. What happens if my package is lost?

If your order is lost in transit, please reach out and we’ll assist with a replacement or refund.

12. My mug arrived broken—what should I do?

Please send us a photo of the damage within 7 days of delivery, and we’ll send a replacement.

13. Do you accept returns?

Yes, we accept returns within 14 days of delivery. Items must be unused and in original condition.

14. How do I start a return?

Email us at info@gmkweb.com with your order number and reason for return.

15. Do you offer e-gift cards?

We currently do not offer gift cards, but stay tuned for future updates!

16. What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and Shopify Payments.

17. Is my payment information secure?

Yes, we use SSL encryption and Shopify's secure checkout to protect your payment information.

18. Do you offer seasonal or holiday collections?

Yes! We release seasonal collections—be sure to check back during holidays for special designs.

19. How do I clean your glass cups?

We recommend warm water, mild soap, and a soft sponge. Avoid abrasive cleaners to prevent scratching.

20. How can I contact customer support?

We’re here to help! Contact us via email or phone. See details below.